Wearing Religious Dress at Work – Legal Cases and Discrimination

Wearing Religious Dress at Work: A recent decision of the US Supreme Court has found that Abercrombie & Fitch had discriminated against a job applicant by refusing to hire her on the basis that her head scarf or “hijab” clashed with its “classic East Coast collegiate style” dress code. This high profile case has led to a number of questions from Irish based employers on the issue of employees wearing religious dress at work.

Wearing Religious Dress at Work

The Abercrombie issue arose after a job applicant wore her hijab to an interview which the interviewer assumed the applicant wore for religious reasons. Staff members in that company were advised not to ask applicants about their religion. The US Equal Employment Opportunity Commission (EEOC) claimed that in not asking, the company had violated equality guidelines and essentially created a loophole allowing for religious discrimination. In an 8-1 vote, The Supreme Court ruled that Abercrombie should have asked the applicant or at least told her of the ban so she had an opportunity to volunteer the information at which point the company and the applicant could have discussed how the headscarf might be accommodated in the workplace.

Religious dress at work: What’s the position in Ireland?

Cases of discrimination or unfair dismissal on the grounds of the wearing religious clothing are quite rare in Ireland and as such there is no precedent or case law to highlight what way the Irish courts or tribunals view this matter. The Employment Equality Acts do specifically state that discrimination on the grounds of religion is prohibited and one can safely assert that the wearing of religious garments or jewellery would come under this definition. Therefore, if an employer were to forbid the wearing of religious garments then the employer would be required to objectively justify the reasons behind that rule.

The UK perspective

Given the lack of Irish cases in this area, it is quite useful to look at how the matter has been addressed in the UK. In the case of Azmi -v- Kirklees Metropolitan Borough Council [2007] IRLR 434, the UK EAT considered the fairness of a dismissal of British Muslim teacher won the basis she refused to remove her religious veil (or ‘niqab’) in the presence of male colleagues. The school argued that the veil meant that children could not respond effectively to her teaching. The UK EAT found that she had not been discriminated against on the religious ground on the basis that removing the veil was necessary for her to perform her teaching job effectively and also the EAT were satisfied that a non-Muslim person would have been similarly instructed to remove a veil from their face had they worn one also.

Learning points

It is difficult to determine with any great certainty what an Irish tribunal would determine if faced with a similar scenario. In the US, Abercrombie were deemed to have discriminated against a job applicant on the basis that the company had a positive duty under US law to reasonably accommodate religious practices. In the UK, however, it was found that the school had not discriminated against an employee for demanding she remove her veil as the school would have applied this policy rigidly to every job applicant and employee, irrespective of religion.

However, these two cases do provide some useful guidance for employers in Ireland if considering a ban on certain garments. If an employer was to impose a dress code, they would have to justify the reason for doing so and make sure that they are not indirectly discriminating against an employee. The following reasons might be able to justify such a policy:

  • The impact such garments have on an employee’s ability to perform their work duties.
  • Any health and safety risk associated with such garments.
  • Any industry rules in terms of protective equipment.

For example, in the UK Azmi case, the decision to dismiss was justified as it was concluded that the face-veil was obstructing the employee’s ability to communicate effectively with students and therefore inhibited her abilities to perform her duties appropriately. However, in the Abercrombie case in the US, there was no indication that the wearing of the headscarf would inhibit job performance as a sales assistant. Therefore, an employer will need a justifiable reason connected to a real business need, a genuine role requirement, or a health and safety requirement.

If you have any questions on this article then please do not hesitate to contact our 24 Hour Advice Service on 01 855 50 50.

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Getting Started In SMS Marketing

If a business wants to get its message out to where most people are these days, then it must reach them via their mobile devices, which in turn means text messaging. But it’s one thing to say that a business needs SMS marketing; it’s a whole other matter to actually do it.

Here is a primer for small businesses who want to jump on the SMS train and increase their customer base.

The Fundamentals Of SMS

For the sake of the neophyte, let’s pause for a definition. Short Message Service, or SMS, is defined as a message platform where users give the business permission to send out text messages of n more than 140 characters. The total character count is in fact 160, but the first 20 characters are reserved for the sender’s name. Twitter is the most well-known SMS platform.

Before You Start Marketing

Even before you decide on what sort of SMS text you want to send out, you need to have an audience in place that you can send it to. This is best achieved by having people sign up, either via a link in an email or one embedded on your website. Let them know that by signing up, they get advance word on promotions, sales, deals, and special occasions. People enjoy being in the know, and giving them this sense of exclusivity makes them more likely to sign up.

Now, as for content …

Start Small And Easy

If you’re just beginning your foray into SMS marketing, then start off with something that is basic and yet still actionable. Consider offering a discount for everyone who replies to the text by using a special code. The discount information can be sent via email to their account, possibly even using am embedded QR code.

This tactic is not only an easy way to get your business into SMS marketing, it also serves as a good indicator of how many people are reading the messages and are willing to act on them. But no matter what you include your message, heed the wisdom offered in the article “6 Tips For Writing More Effective Text Marketing Messages” and make sure that all of your messages have a call to action.

Have A Contest

People enjoy discounts, sure, but they also like having the chance to win something. Hold a contest and text the particulars via SMS. In fact, kill two birds with one stone and make it a contest for who can sing up the most friends on the text distribution list!

Promote An Event

If your business is going to be hosting some kind of special event in the near future, promote it via SMS, and again, building on the sense of exclusivity, include a special perk for the text recipients. This is particularly effective for restaurants and pubs that may be observing a holiday, or holding a viewing party for a sporting event.

Whatever You Do, Keep It Snappy

With only 140 characters to work with, it seems unlikely that there are any boring, rambling messages out there. You would be surprised. People’s capacity to waste words and not get to the point is limitless. So, be short, sweet, and to the point. Give the users the what, where, when, and why (as in, why they should care), and be done with it.

With an increasing number of people turning to mobile devices, SMS is the best way to reach them. Start off small, and build up your experience as you increase your address lists. In time, that increased list will mean more business.

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Resolving Business Disputes – The Better Way

After over 20 years as a litigation lawyer I trained as a mediator in 2008 and have seen at first hand the benefits and cost-savings of mediation, particularly for SME’s who can ill afford to spend hard-earned profits on costly litigation.

Having seen those benefits for organisations at all levels I launched a new service in June 2015 called ‘The Better Way’
– www.thebetterwayto.com – a unique service aimed at preventing, diagnosing and resolving disputes through education, facilitation and mediation. The name was obvious – it is the better way – and I’ve seen it from all angles.

Resolving Business Disputes: A no-brainer for businesses

Consider this recent report in the media – a ‘spike’ in commercial litigation in the UK, thought to be due to the fact that a surge in litigation emerging from recession claims began 5 – 6 years ago, but only now coming to court.

In the same week another report said that private sector firms in Northern Ireland reported a marked acceleration in the rate of growth in both business activity and new orders in April. Indeed, April’s figures represented the fastest rate of expansion in both business activity and new orders since the survey began nearly 13 years ago.

How much of this reported growth in income for SME’s in NI will end up being allocated to the type of commercial litigation in the first report? How many of them will have to devote valuable resources including people, time, money, to dealing with that litigation?

There are no clear statistics on this, but what we do know is that another recent report – the sixth mediation audit undertaken by the Centre for Effective Dispute Resolution (CEDR) – estimated that mediation saves businesses around £2.4bn a year in wasted management time, damaged relationships, lost productivity and legal fees.

Even better, 85% of cases taken to mediation are successfully resolved.

It’s not hard to see how these figures are calculated since cases can take 5-6 years to reach court, but it’s not just the time; as the CEDR audit highlighted, it’s the collateral damage that drains businesses at a time when recovery is vital. Traditionally the winner in any litigation gets their costs paid, but even in this scenario it only means the legal costs; it does not reimburse the business for the hours of work spent by personnel preparing witness statements, bundles of documents, meetings with lawyers, copies of correspondence …..the list goes on.

Cheaper, faster and more flexible solutions

The reality is, crucially for businesses, that mediation is significantly cheaper than traditional court action. A commercial case listed for two days in the High Court could easily be expected to cost £50,000- £100,000, whereas mediating the same case will cost in the region of £5,000.

In a recent commercial mediation I conducted, the parties estimated the total costs in running the case, including a ten day high court trial, to be around £2.5m whilst the maximum value of the claim was £1.5m. Unsurprisingly, a day’s mediation and several follow-up meetings resolved the case for a small fraction of that cost.

There’s more than just a financial advantage; in court, solutions can be quite binary. There is an opportunity in mediation to preserve business relationships and come up with creative options that the courts cannot propose because of their limited remit.

It’s faster, cheaper and preserves business relationships – a ‘no brainer’ for businesses.

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5 Tips to Repurposing Video for International Consumers

For small businesses, the opportunity to expand into the global business market has never been better; however, there are some challenges that small businesses looking to engage an international audience will have to consider. One thing that will have to be considered is what it will take to make the necessary adjustments to the marketing strategies and plans in order to reach a broader international audience. One of the immediate challenges in this area will be the need for new content.

When a company is on a constrained budget, coming up with new content to launch an international marketing campaign can be quite challenging; however, there is a simple solution to the potentially perplexing issue. Repurposing content is one of the most cost efficient and resourceful methodologies for generating content for a broader audience. There are a number different ways that content can be repurposed.

Repurposing Video

Due to the fact that video has a universal appeal that transcends language and culture, the repurposing tips offered here will focus specifically on the use of video content. According to Dr. James McQuivey of Forrester Research, one minute of video is the equivalent of 1.8 million words. Additionally, ComScore, recently release data that revealed that 45.4 percent of online users view video at least once per month. The Average user is exposed to an average of 32.2 videos over the course of a month.

1. Voiceover

One common mistake made by small business marketers is attempting to translate an existing script for a video into languages that they are not fluent in. It is also not a good idea to use less complex services, such as Google Translate, because these types of translation programs can produce unpredictable and inaccurate results. Take the time to find someone fluent in the language that the script is to be translated into. To get the best results, use a native of the country that is being targeted.

2. Use Subtitles to Introduce New Ideas and Concepts

Much in the same way as creating a voice over, subtitling will allow the marketing team to create a specific message without having to translate the complete script. It will be important to ensure that the content and the subtitles correspond in harmony.

3. Use Cultural References

It is important to be very sensitive to what the new audience is used to seeing and responding to. If not, it can possibly confuse them as to the true meaning of the message that you are attempting to deliver. For instance, different countries use different currencies and may not identify with the U.S. dollar. In this case, using currency references that are specific to the natural currency of the target audience can be an immensely powerful tool.

4. xpand Distribution Channels

Most major companies now have specific suffixes for their country, such as au for Australia, de for Germany, etc. By registering these country specific domains, it will allow for a marketing strategy with greater specificity as for as localization and cultural paradigms are concerned.

5. Time is Important

Understanding that changing the language will change the timing in which the message will appear during the video. It is important to understand that it will take a marginally different amount of time to say, “Get your office supplies here” in Italian or Japanese than it does in English. Repurposing video is not simply about translation; timing is immensely important. Because time is such an important element, it may be necessary to edit the video to ensure that the timing is on point.

The same video can be repurposed more than once with a little creativity. The idea is to determine exactly what message you are attempting to deliver to the target audience, then find the video that can best be repurposed to meet the goal. With more than 90 percent of online shoppers admitting that they find video very useful in helping to guide their shopping decisions, repurposing video is a solid way to initiate an international marketing campaign.

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Remain Locally Competitive: Tips for Small Businesses

Businesses like Home Depot and Wal-Mart offer convenience and affordability to many consumers. The harsh reality of this is that the Wal-Marts of the country tend to sap business from small local businesses. These smaller entities offer similar inventory but are unable to keep their prices comparatively low for several reasons, mostly due to tax breaks and inferior resources.

There are very few industries whose local small businesses are not threatened by larger competitors, or at least the prospect of them moving into the local community. It’s important for all businesses to prepare for the potential impact.

Heed the tips below to remain locally competitive against big businesses.

Remain Locally Competitive: Prioritize Customer Service

One of the most common criticisms of large companies like Wal-Mart is that their customer support is severely lacking. In a thorough article on Kabbage that touches on this issue, several business leaders stressed the importance of customer service for local small businesses in response to the subpar customer service of larger competitors.

“Many people have found that not only is the quality not always there, but the customer service [of larger competitors] is lacking,” explains Craig C. Powell, CEO of 5 Block Radius. “We know what we do and we love it, and we want to create those feelings for our customers too!”

What Powell and many other prudent CEOs of small businesses are doing is emphasizing customer service, recognizing that quality of customer service is determined by effectiveness, not size.

So while the Wal-Marts may be able to outprice small businesses, consumers who recognize the importance of customer support – which is many – would rather pay a little extra for that, as opposed to saving some on a product.

Maintain a Prominent Internet Presence

With practically everyone on social media now, a business would be foolish not to capture their audience on the Internet. Small local businesses should use their local connections and pride to connect with locals in the area. This can be done in two ways:

  1. Regularly providing interesting content on social media
  2. Showing support for the local community

Both tasks can be easily accomplished with tweets or Facebook posts.

As this Entrepreneur article explains, it’s important for businesses to nurture their social media following because Google ranking regards social media presence as a prominent factor in its algorithm. A small business has a smaller scope than big corporations, but the small businesses are able to better provide a humanized, personal experience to their followers, a fact that they should take full advantage of.

Strive for a Highly Connected and Collaborative Company

A Forbes study found that companies who utilized enterprise collaboration platforms to better connect their company experienced a 12% increase in sales, a 75% decrease in support calls and a 75% decrease in the time required to generate and maintain content.

Indeed, seamless collaboration and communication makes any business more efficient by providing employees with a transparent flow of information that can better aid their tasks and result in a more optimized work environment.

Speaking of collaboration, some small businesses could prepare for an incoming larger corporation by considering a collaboration or merge with another small local business specializing in a similar niche. There are many strategies based on collaboration and connectivity that can excellently prepare a small business for a larger competitor.

Appear Professional

It’s important to remain personal and connected with customers on a more intimate level than that of larger businesses, but small businesses also need to exude a certain level of professionalism reminiscent of these larger corporations. It shows a level of organization that consumers are confident in.

Small businesses should strive to make every aspect of their business professional, from the way they answer the phone to general attire to the design of their business cards or web site.

Focus on a Niche

Superstores like Target or Wal-Mart may be able to cover mostly every industry, but there’s rarely a passion for that niche demonstrated by employees or the general selection. A small business, on the other hand, can choose to focus on a niche to a substantial extent, holding events that would interest this demographic.

Provide Personalized Value

Many big-name stores are great at providing value when it comes to costs; however, small businesses are able to provide personalized value that large business cannot. Providing customized services and a more personal approach can greatly enhance the value a customer feels they are getting. For instance, contracting company Sunshine Contracting offers a learning center and free estimates to provide enhanced value to their customers throughout projects.

Small business can also provide media representative of their passion, such as a YouTube tutorial for the field. For example, a local hardware store could create a video tutorial on how to build a deck chair, which has the chance to go viral and provide advertising that rivals the large competitors. By presenting this tutorial to their audience on social media, they’re providing a valuable resource. They also affirm that they are truly passionate about the subject and should be considered the knowledgeable go-to source in the local area.

The prospect of a Wal-Mart moving into town can be daunting for small local businesses, but the tips above can help them prepare for it by embracing local roots and small business passion. Any quality small business can compete with the likes of Wal-Mart, Target and Home Depot with the right strategy.

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5 Leadership Qualities Every Startup Leader Needs to Have

As a startup leader, you need to recognize the importance of learning and self-growth. You are the heart of your business, and there are a few specific qualities you need to focus on to be successful. The following are five of the most essential leadership qualities.

Dedication

Starting a business is an involved and often time-leeching process. There are going to be times when you want to quit, and there are going to be times when you think you should. Passion is the heart of dedication. Passion is going to be the fire that keeps you dedicated when then entire world looks like it wants to drag you, and your business, down. Find ways to be passionate about what you do. Outsource the tasks you find grueling and focus on the tasks you’re passionate about.

Authenticity

When you love and are good at what you do, money and success will follow. If all you seek is money, you may never find it. Your employees and customers will see through you if you’re not authentic and giving your best effort. Set an example by working hard and being enthusiastic. Your authenticity will shape your office-environment into a productive and happy one.

Open-Mindedness

A startup runs on ideas and innovation. Build a thoughtful relationship with your co-workers. Recognize the worth of those under you by encouraging thoughtful discussion. Allow anyone to approach you with his or her idea, and then digest it for a while before saying no. It will keep people happy, and it will keep your startup competitive.

Reflectiveness

Take time to decide what’s working for your startup and what’s not. Your business partner, your workflow, or your receptionist could be stunting your business’s growth. It could even be you. At least once every week, evaluate what need to be improved, even if it results in the hard decision of letting someone go.

Charisma

A fumbling, quiet-toned, shaky leader is not going to inspire greatness. You need to be charismatic and confident in both yourself and your vision. A startup consultant with a Military History degree says charisma is a powerful motivational tool that has been used by leaders for thousands of years. If you want to persuade and motivate your team, you have to play the part. It’s okay if you’re not naturally charismatic—you can work to build confidence and charisma. Read books, practice in the mirror, hire a coach, and put yourself in situations where you’re required to perform.

You are the best representation of your business. Constantly strive to improve yourself. Be dedicated, authentic, open-minded, reflective, and charismatic. Your startup will reflect your qualities.

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Top Employers in the World 2015

Nowadays, it is very important to find a company that has values and workplace culture which correspond to employee’s values and needs. What do employees think about companies that they work for?  What makes their companies different from others? Who are top employers in the world?

In order to help people to find out answers on these questions, Fortune magazine, in association with Great Place to Work, regularly creates lists of the best companies to work for. They have conducted the most extensive employee survey which took place in 43 countries around the world and included millions of employees. This survey consisted of questions about employee perceptions of the workplace related to job satisfaction, management’s credibility, camaraderie, pay and benefit programs, hiring practices, training, recognition programs and methods of external communication.

The first place belongs to Google.

1. Google

Google

Google celebrates its sixth year at No. 1. It’s amazing!

What is Google? And why is Google taking No.1?

Google is a global tech company specializing in developing technology and internet-related services and products. Its workplace culture is at the highest level, it is inspiring, challenging, developing, work-oriented, but fun, at the same time. All in one! Google organizes themed events, happy hours, birthday parties, baby showers and engagement celebrations and different competitions for its employees. It provides them with a relaxing environment where they can take a quick power nap, fitness classes, massage therapy, free snacks and beverages during the day, free breakfast and lunch, hair salon, discount ticket sales, car wash and vehicle maintenance, banking, personal concierge service and subsidized public transportation. Google covers health insurance and different comprehension programs. This company supports employee’s development and rewards them. Employees are free to speak to managers and exchange ideas and information within the organization. The leadership team is honest, good at running the business and approachable. Google supports community through paid time to volunteer and give philanthropic donations. Employees feel good, because they create technology to make life easier and better for everyone. They are proud of working there. What a great place to work for!

2. The Boston Consulting Group

Boston Consulting Group

The Boston Consulting Group is a global consulting company specializing in business strategy and general management. This company offers great challenges, great atmosphere, great rewards, immense pride, exceptional communication and amiable bosses. This company gives its employees the ability to take a Social Impact Leave of Absence for 3 to 12 months, paid or unpaid sabbaticals, flexible schedule and a telecommuting option. Two awards are interesting: Polaris Award and Fun Awards. The first award is for consulting project teams that delivered quantifiable value to their clients and the second one is for humorous employees. Hard work, long hours and dedicated employees mark the workplace in this company.

3. ACUITY

Acuity is an insurance company that provides personal and commercial products. This company can boast: no limit on tuition reimbursement, sick days paid for full-time employees, a healthy 401(k) plan, and an 8 percent contribution to that plan, profit sharing, happy holidays, celebrations and stress relievers. Employees describe this company as a very generous company.

4. SAS Institute

SAS entrance

SAS is an American software company, which helps companies to manage, access, analyze and report on data to aid decision making. Employees of SAS plant more than 3,800 flowers every year, which is a very interesting action. They can enjoy generous benefits, natatorium, health and fitness centre, courses, on-site library and informational services, a pharmacy, take-home meals on a regular daily basis, a lot of on-site health benefits and banking. SAS has a program for new hires which includes other employees taking them to lunch and showing them around the campus. These words come up a lot when you think of its employees: friendly, welcoming and unique.

5. Robert W. Baird

ROBERT W. BAIRD

Robert W. Baird is an international company that provides financial services which include investment banking, capital markets, private equity, wealth management and asset management. Professional atmosphere and collaboration are important here. This company offers employee stock purchase plan for its employees.

6. Edward Jones

One of the largest financial services company, Edward Jones, through a network of more than 12,000 financial advisors located in more than 11,000 offices around the country, helps individuals reach their serious, long-term financial goals and investment strategies. This company invests in its employees through different trainings, guidance and work/life balance they need to thrive.

7. Wegmans Food Markets

wegmans marketplace

This company is the best grocery store in America with 85 stores across America.  It is a family-owned super market chain with welcoming, hard-working and supportive employees. This company offers tuition reimbursement, health care premiums, flexible hours and positive environment with exercise programs and charitable projects.

All these companies have great challenges, great atmosphere, motivating rewards, numerous perks, interactive communication and charming bosses and employees that are very proud of working there and loyal to their companies. Reading about these companies, I make a wish to be a part of one of them or a part of a company where the workplace environment is similar to these conditions. What about you?

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10 Ways to Improve Your Conflict Resolution Skills

In this post we examine 10 essential ways you can hone your conflict resolution skills. These skills often come in handy during business disagreements.

1. What’s the timescale? – pre planned, reactive and return for more

Conflict usually sits within 1 of 3 different onset timescales:

  1. Pre-planned where some thought has gone into how the conflict will develop by 1 or more of those involved with a view to trying to dictate an outcome
  2. entirely reactive so no planning involved; it’s happening ‘live’, and…
  3. something takes place at an earlier time which leads to 1 or more of the parties wanting to ‘reignite’ or ‘settle’ the conflict in a different way.

2. What’s the agenda – This isn’t Jeremy Kyle, this the ‘real world’

Conflict is far more commonplace in 2015 than any other time as people’s ability to ‘manage’ conflict seems to be lessening and ‘passive’ and ‘overt’ aggression appears to be on the rise. With the success of TV soaps and ratings winning programmes such as Jeremy Kyle and other such dross, some people grow up learning only to communicate through loud speaking, sarcasm, passive aggression and in some cases overt aggression to make any points, not just those that they feel strongly about.

One of the key starting points to any conflict has to be, ‘what are the parties involved trying to achieve?’ On the door, or in security, it should be easy to answer that question but when egos and low intellect get involved, it can get blurred very quickly. Does ‘winning’ a conflict mean that you were the most aggressive? Not usually.

3. What ‘ration’ is involved? If any

The moment drugs and alcohol are involved ration can be sparse. In our modern day, with so many recreational drugs being used and so many ‘real’ mental health issues, it’s hard to treat anyone as ‘rational’ any more if they are overtly aggressive.

4. Are the emotions genuine, acted or carefully thought out & manipulative

This is a difficult one to gauge because if someone is very good at being manipulative you may not know how genuine they are. Although not exhaustive as a method, anyone being overly empathic, acting as though they are doing you a favour or convincing you they are ‘on your side’ are the ones to watch. Don’t forget the old adage that what makes something ‘abnormal’ is when there is distinct lack of ‘normal’.

5. Do you need to engage directly or is there another way

Can friends and family of the opposing party be used instead of engaging yourself directly if you are the flame to their kindling? This doesn’t mean getting others to fight your fight for you, this means employing those who have a vested interest in creating a calm environment and accepting/ recruiting their help.

6. Ignore the aggression but listen to the content

Probably the hardest part of ‘Conflict Management’ to deal with as it goes against instinct. If a person is overtly aggressive, instinct will tell you either to fight (i.e. ramp up to their level) or flight (run away or submit to them). In the world of security, professionalism dictates that you can’t do either. Always listen to the words that are being spoken and try not to react to aggression in any way if you can. Triggers such as ‘calm down’ or ‘I’m not talking to you until you chill out’ are big no-no’s, ‘I’d like to reach a solution to this’ is a far better inhibitor!

7. Don’t place all your eggs in ‘Betari’s box’

Betaris box model says that ‘My attitude affects my behaviour which affects your attitude which affects your behaviour which affects my attitude’ and so on. This is the basic premise that most people are taught who deal with conflict but it only really works where the person is of ‘sane and sober’ mind – unfortunately not always the cards we are dealt!

8. Know your escalation scales and empathise

Escalation scales are a basic pathway of Conflict Management, the only sticking point is the onset of each stage as it can take weeks or seconds depending on the conflict. In short, situations start with

  1. Neutral Ground – where both parties are in agreement
  2. ‘Flash’ or ‘Pinch’ point
  3. Disagreement – tinder is lit and energy builds
  4. Argument ensues
  5. Anger
  6. Hostility

9. Nip it in the bud early with a ‘win-win’ or ‘offer a gift’

The key to conflict management

10. Reflect, always reflect, post conflict

There’s always more to learn post event than before because you need something to look back on and highlight areas for development. This is often achieved by spending 5 to 10 minutes being absolutely clear ‘what happened?’ in the incident, then ‘why did it happen?’, followed by ‘what went good, what went bad?’ and then, should the situation repeat itself, ‘how would you do things differently?’ This is a really simple process that no security operator should shy away from as it will really help develop you, not only professionally but also personally.

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Employee Dismissed over Facebook Photo Wins Unfair Dismissal

Social media and how it relates to the workplace is one of those areas that every employer is unsure of. This is because social media is a relatively new phenomenon and uncertainty can arise where an employee engages in questionable social media behaviour which the employer believes renders them unsuitable for their job. As such, employers should always keep abreast of employment tribunal cases on this area and today we look at the recent case of Brown -v- Mountview/Blakestown/Hartstown/Huntstown Community Drugs Team Limited T/A Adapt (UD1447/2014).

Employee Dismissed over Facebook Photo

The employee in question worked for an organization who provided services and rehabilitation to persons experiencing drug and/or alcohol problems. The organization also provided services to persons who were the victims of gun crime and indeed persons who perpetrated a gun crime. As a part of his role as a project worker, the employee provided one to one counseling and support to services users.

Facebook Photo

The employer became aware that the employee “had posted a photograph on his Facebook page. The photograph depicted the claimant holding a gun to a ‘victim’s’ head in what appears to be rough surroundings… It was accepted that the photograph was a staged photograph taken while the claimant was on holidays in Thailand in 2008.” importantly, the employee’s Facebook profile was not private, meaning that any Facebook user, including any person who used the employer’s support services, would be able to see the photo if so desired.

As an observation, clearly this photo is at odds with the company’s services and the employee’s own role. It is not beyond the realms of possibly that the employee would be supporting a victim of gun crime in circumstances where that victim views the Facebook photo in question.

Disciplinary Process

From the EAT’s decision it seems as though the employer carried out a very sound disciplinary process and, indeed, the EAT did not identify any concerns with how the matter was conducted. An investigation hearing was conducted, with the employee offered the right to representation, at which point the employee acknowledged that he had posted the photo but that he had viewed it as being a joke. The investigating officer felt that the employee had not shown sound professional judgement and was concerned that the employee had viewed this as a jokey matter. As a result, the matter was forwarded to a full disciplinary hearing.

The EAT decision details that the employer decided to dismiss the employee because “the combined effect of the [employee] posing for, staging and publishing the photograph and then considering it as a joke destroyed her confidence in him. She believed that if the photograph had been viewed by service users or their families it would have damaged the reputation of their service… displaying the photograph in the public domain of Facebook with the claimant in a violent and threatening pose, undermines the professional integrity of the [company], is unacceptable, and cannot be tolerated in any circumstances.”

EAT Decision

Ultimately the EAT found the dismissal unfair but explicitly noted that the employer had “acted in good faith and with the best of motives, in dealing with this matter.” In reaching this decision, the EAT stated that the finding of dismissal was disproportionate when one factored in the following additional elements:

  • The employer became aware of the photo in February 2014, at a time when the employee was sick, but did not deal with the matter until April 2014, namely when the employee returned to work. Notwithstanding the fact that the employee was out on sick leave, the EAT felt that if the photo was so potentially damaging to the company then surely they would have taken steps in February to have it removed.
  • The employer never received any complaint from service users or otherwise about the photo.
  • There was no evidence that any service users had been adversely affected by the photo in terms of their treatment progression.
  • The employee had a very good disciplinary record with 11 years’ service.
  • Indeed, the employee was a dedicated worker who regularly gave up his personal time to help services users.

As such, the EAT felt that the employee should have received a lesser sanction and therefore found that he had been unfairly dismissed. However, the EAT also found that the employee was “reckless and careless as to the possible dangers of Facebook” and that he had “exposed the [company], its servants or agents, patients, victims, support services in general, to a serious danger and risk of which he was aware or ought to have been aware.” As such, whilst he was unfairly dismissed, the EAT found that the employee’s own actions contributed substantially to the dismissal. In addition, the EAT noted that the employee was not in a position to work anyway as he was claiming disability benefit (and therefore had suffered no real financial loss as a result of the dismissal). Therefore awarded just 4 weeks’ pay, or €3,230.

Learning Points

There are some key learning points that we can take away from this case:

  • Always consider an employee’s length of service and disciplinary record in any disciplinary process. This won’t normally of itself render a dismissal unfair but it is one issue that tribunals will take into account.
  • Act quickly. In this case the failure to ask for the photo to be taken down when it came to the company’s attention was viewed negatively by the EAT, notwithstanding the fact that the employee was out on sick leave.
  • Probably the most important learning point is that if an employee has committed an act that you think might constitute gross misconduct then try and identify if the company has suffered any actual detriment as a result. If not, then it is very unlikely that you will be able to justify dismissing the employee.

If you have any questions on this article then please do not hesitate to contact our 24 Hour Advice Service on 01 855 50 50.

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5 Negotiation Mistakes That Could Cripple Your Revenue

The most essential skills in the business world are negotiating skills. If one is unable to negotiate logically, persuasively and fairly, it could jeopardize his/her business or miss out great opportunities as a result. In an attempt to argue persuasively, participants more often rely on illogical arguments that are rational to prove their points. It is wise therefore to avoid such negotiation mistakes, since they only weaken your argument.

Negotiating is sometimes uncomfortable. Trying to get an appealing price, terms and conditions often feels challenging, and most people avoid it. However, one has to negotiate for his/her business to stand. There is always fear in the beginning and there is usually no way to eliminate it. There is actually no switch to press and make one an immediate expert. One has to take a lot of time and training and work through it.

A recent survey indicated that 32% of people are fearful when it comes to negotiating and even 20% of the professional negotiators do not take pleasure in negotiating.

For a successful negotiation, planning is vital. Preparations allow one to chart a course for one’s position, plan for formidable rebuttals, consider possible compromises and alternatives and determine the outcome. Once one becomes comfortable with asking, take the skills to a larger arena. In the beginning, inexperienced negotiators will misstep. Below are five common mistakes that people make during negotiations and how to avoid them,

1. Lack of confidence

A good number of people think that it takes a brazen or bold personality to negotiate a particular deal while others think that experience is all what is needed. Instead, it takes preparations and tenacity. Even before starting the process, one should ensure that he/she have identified anticipated possible objections; mutually desirable terms and determine what motivators will augur well with the opponent. Confidence in addition means having a good heart that often endears and gives the other party a less defensive standpoint.

2. Assumption that something is not negotiable

Everything is negotiable when one thinks like a negotiator. When one decides that the terms and conditions can be altered in his/her favor, an opportunity presents. Rules are change, if one simply proposes a viable, mutually beneficial and ethical alternative solution. Powerful negotiators are outright rule breakers.

3. Failure to build relationships first

One of the greatest mistakes people make when negotiating is failing to know the other party. One need to slow down and make good connections with the people to garner helpful information that can be used to know what motivates them, what they value in life and what annoys them too. More often, people learn greatly though a genuine conversation with another person

4. NOT ASKING

It may sound very simple, but successful negotiations entails asking keenly for what you want. The fear of seeming greedy or rejection sometimes gets in the way, but it is always never personal. It is a purely a reflection that you did not table a valid argument substantiating clearly why you should get what you actually want. Actually, it is your offer that was rejected and not you.

When you get a “no” as the answer, it only means that the other party needs a little more information. People say no an average of three times before they say yes. It is therefore prudent to master the art of rejection, which is to keep asking.

5. Talking too much

Those experienced with sales and negotiation training will tell you that too much talking is a sure way to kill a deal. It is very usual for example; a salesperson can talk too much about a certain product or a service that they take you out of the purchase.

One should never underestimate the power of silence. When discussing a business deal, if you stop talking and get very comfortable with the silence awkwardness then the ability to sell the product and win the argument in the negotiations increases meaningfully. It is wiser to talk less and listen more.

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